SHIPPING & RETURNS POLICYAt Lemay, every garment is individually handmade with care and precision. Please read through our shipping and returns guidelines before placing your order.
SHIPPING & DELIVERYStandard Turnaround Time- All garments are made to order according to your selected size and length.
- Standard processing takes 2–21 working days (excluding weekends and public holidays).
- Orders placed before 12h00 midday will have that day included as the first production day.
- For an estimated delivery date, please email us at lemay.rsa@gmail.com.
Express Turnaround Time- For urgent orders, we offer an express service of 1–7 working days.
- An additional fee of R500 per order applies.
- Please email us with your required dates before selecting this option to ensure your order can be delivered on time.
Delivery Charges & Areas- A flat delivery fee of R65 applies to all orders within South Africa.
- We deliver nationwide via trusted local couriers.
- Tracking details will be shared once your order has been dispatched.
- Please note: we currently do not ship internationally.
Important Notes- Delivery times are estimates and may be affected by courier delays or unforeseen circumstances.
- Once dispatched, Lemay is not responsible for courier delays, but we will gladly assist with tracking and updates if required.
RETURNS & EXCHANGESBecause every garment is handmade to order, we unfortunately do not accept returns or exchanges for:
- Change of mind
- Sizing preferences
- General wear and tear
Faulty or Incorrect ItemsWe want you to love your Lemay piece. If your item is defective or not as described:
- Please email lemay.rsa@gmail.com within 7 days of receiving your order.
- Include clear photos and a description of the issue.
- If a manufacturing defect is confirmed, we will gladly arrange a replacement or refund.
Thank you for supporting handmade craftsmanship - every order helps us create something truly special for you.